• Collaborate with tenants and the Living Standards Response Team to deliver intensive, side-by-side support in tenant homes, leading extreme cleaning, decluttering, organizing, and preparation for pest management and safety improvement(s).
• Serve in a physically demanding, hands-on role within tenant units, including exposure to challenging settings.
• Actively participate in all in-unit preparations and maintenance tasks, working side-by-side with tenants and collaborating with the housing team.
• Respond to crisis situations with immediate interventions to resolve issues.
• Use motivational coaching and personalized skill-building to address fire safety, hoarding, and pest control issues, modeling hands-on strategies and conducting daily management sessions.
• Empower tenants to set and achieve goals, facilitating skill-building to maintain healthy, safe, and pest-free living environments.
• Collaborate closely with housing and support teams, participating in joint interventions, crisis response, and team consultations on environmental challenges.
• Supports the Housing Unit onsite with tenancy issues, including extreme cleaning, pest control, hoarding, arrears, inspections, notices and work orders
• Uphold program standards for confidentiality, anti-racism, and professional conduct.
• Maintain detailed intervention records, program statistics, and participate in supervision and ongoing training.

• Diploma in Social Services or Post-Secondary Degree in Social Work or a related field; or several years of directly relevant experience.
• Direct experience working with homeless or vulnerably housed individuals, or those with history of low income, addictions, and mental health challenges.
• Knowledge of basic pest control procedures and best practices for extreme cleaning, hoarding support and follow up.

• Ability to engage with individuals from diverse backgrounds and levels of ability, showing cultural competence.
• Self-motivated, positive and goal-oriented; demonstrates resilience and problem-solving ability.
• Basic knowledge of needs assessments and coordination of support services.
• Demonstrated ability to work effectively both independently and as part of a multidisciplinary team.
• Strong interpersonal skills with the ability to build rapport and maintain professional boundaries.
• Effective communication skills (oral and written) for engaging with tenants, staff, and external stakeholders.
• Competency in organizing, prioritizing tasks, and managing time efficiently in a dynamic environment.
• Basic crisis intervention and problem-solving skills; able to respond calmly under pressure.
• Commitment to client-centered, trauma-informed, harm reduction, anti-oppressive, and anti-racist frameworks.
• Ability to use computer applications (e.g., MS Word, Excel, Outlook) and learn relevant software for documentation and scheduling.
• Capacity to safely perform physical tasks including lifting (up to 40 lbs), cleaning, and navigating multi-site environments.
• Comfort working in challenging, unpredictable environments (such as those with behavioral challenges, strong odours, and substance use present).
• Commitment to ongoing learning and professional development as directed by the organization.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

This public job posting uses AI-powered tools to screen, assess, or select applicants.