• Provide counseling and support services to individuals who are starting or running their own businesses.
• Develop and implement action plans to help clients start and or grow their businesses.
• Provide guidance and advice on business planning, marketing, sales, financial management, and funding.
• Conduct market research to help clients identify potential customers and market opportunities.
• Connect clients with local resources and networks to help them grow their businesses.
• Connect clients with mentors to expand their social and professional networks
• Organize and deliver innovative opportunities for clients to showcase their entrepreneurial ideas
• Continuously evaluate and improve counseling services to meet the changing needs of clients.
• Provide workshops and training sessions on business-related topics.
• Organize networking events for program participants
• Develop and maintain relationships with local business organizations and stakeholders to promote entrepreneurship counseling services and identify new counseling opportunities.
• Provide settlement support to newcomer clients, including clients not receiving entrepreneurship support
• Perform case management duties, which include assessment, goal setting and the development of action/settlement plans with clients, ongoing intervention, re-assessment, referral, and follow up.
• Conduct in person, online, social media, and phone-based outreach activities to attract and screen clients for program.
• Identify barriers to learning and/or employment and refers participants to the appropriate source of support.
• Support the tracking of training participants’ status and results.
• Maintain detailed notes of client interaction, enter and manage data in online client records, and collects statistical data.
• Responsible for the confidentiality of information.
• Ensure anti-racism objectives and community development principles of the organization are achieved.

• University degree in the field of Business, Entrepreneurship, Education, Finance, Marketing or related field of study.
• 2-3 years of experience in providing successful entrepreneurship counseling services.
• At least one year of experience delivering remote training (e.g. webinar, pre-recorded audio, video, online training)
• Experience working with newcomers, low-income or marginalized populations
• Bilingual English- and one of the following: Persian/Farsi/Dari; Bengali; Tamil; Amharic; Arabic, Proficient language skills in order to work in both languages.

• Highly engaging and interactive presentation approach that creates an excellent client experience.
• Familiar with the needs and issues affecting newcomers, immigrants and refugees
• Strong knowledge of resources for all newcomers including refugees
• Demonstrated experience in case management and supportive counselling
• Excellent written and oral communication skills, including instructional and presentation skills with experience performing train-the-Counsellor type sessions and direct workshop program delivery.
• Excellent interpersonal skills, with a focus on motivational skills and positive attitude.
• Ability to use MS Teams to deliver training and counselling sessions.
• Excellent problem-solving aptitude to troubleshoot technological issues for participants
• Hands-on knowledge of desktop applications, including Microsoft office products.
• Ability to conduct research into course development and delivery concepts, as well as technical software issues.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and self-directed.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.