• Provide reception services to staff, and residents living at in supportive housing program.
• Ensure the safety of the building and its occupants after regular business hours.
• Monitor activities in the common areas and the outside perimeter of the building through the security cameras/visual inspections and responds appropriately.
• Implement crisis response strategies, including de-escalation, support, debriefing, etc. when necessary.
• Complete hourly rounds on the participant floors.
• Provide after-hours supportive counselling to residents when required.
• Re-direct any visitors and responds to issues appropriately.
• Perform lock up and alarm duties in accordance to established procedures.
• Respond to the 24-hour resident personal alarm system according to appropriate procedures.
• Understand how to operate, trouble shoot and contact the 24-hour response team for the emergency response system as necessary.
• Carry out appropriate First Aid responses, when necessary.
• Work effectively with other team members, including on site Personal Support Workers, to address resident and building issues.
• Complete a detailed participant activity log & shift exchange, reporting any incidents, occurrences, health and safety risks, status of resident community, resident interpersonal conflict.
• Understand risk management procedures and responds professionally and appropriately. This includes, but is not limited to responding to all emergency situations, such as managing a resident emergency (e.g. illness, fire in the unit or building), or emergency that affects building operations (e.g. elevator breakdown, power failure).
• This position will include some evening and weekend shifts monthly and is subject to exposure to second-hand smoke, odors, pests and clients’ potential use of inappropriate language or swearing.
• Might work in environments where there are pests 
• Might work in environments where clients use substances 
• Might work in environments wherein clients have incontinence issues 
• Clients may exhibit responsive behaviours including profanities and expletives.  
• Able to lift 40lbs

• 2 Year diploma in social services or certification in security.
• 3+ years of experience working with older adults and/or seniors with mental health, addictions issues, and street involvement.

• Ability to interact effectively with high risk, marginalized, and vulnerable individuals.
• Demonstrated ability and experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.
• Demonstrated ability in written, oral, and interpersonal communication skills.
• Demonstrated ability to work independently within established agency policies and procedures.
• Demonstrated ability in conflict resolution and crisis intervention skills.
• Demonstrated use of good judgment.
• Experienced team player.
• Demonstrated competency with using computers, databases, and web-based applications.
• Knowledge of geriatric and aging issues.
• Knowledge of harm reduction approach.
• Knowledge of mental health act.
• Knowledge of community resources and various systems in Toronto.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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