Supervisor, Assisted Living Services (2025-327-CC)

• Conducts human resource activities to ensure sufficient staffing levels, including identifying recruitment needs, screening, interviewing, hiring, orienting, supervising, evaluating and addressing work performance issues in compliance with WoodGreen polices and Collective Agreement.
• Facilitates developing and maintaining a supportive working and team environment for staff to complete their job responsibilities.
• Manages an attendance management program in a fair and consistent manner in accordance with WoodGreen’s policies and Collective Agreement.
• Prepares for the discipline and termination of staff when applicable, in collaboration with the Manager and/or Director.
• Prepares payroll for each pay period including:
• Oversees and reviews the matching and assigning of client hours to PSW, to ensure Scheduling Coordinator complies with the Collective Agreement, reporting issues to Manager as necessary.
• Provides care coordination for clients, including:
  • Conducting InterRAI Community Health Assessments (CHA) or Preliminary Screeners according to the unit Assessment Guidelines
  • Collaborating with clients and caregivers to prepare services plans and associated service agreements (annually or more often as required);
  • Facilitating the development of Coordinated Care Plans with high-risk clients, in collaboration with clients, caregivers and internal and external partners.
  • Monitoring and evaluating client outcomes.
  • Coordinating and following up on referrals.
  • Documenting all activities as per unit/program policies.
  • Identifying the need for and participating in or facilitating case conference and clinical meetings.
• Responds to client issues in a professional manner by using problem solving, conflict resolution and de-escalation techniques; makes referrals to The Toronto Senior’s Helpline or Social Work in accordance with unit/program procedures.
• Mediates conflicts or issues involving clients, PSWs, and other service providers in consultation with the team and Manager as required.
• Liaises, consults and collaborates with members of other program area staff and other service providers in a professional manner.
• Collects statistical data using relevant databases (i.e. Alayacare) as required for the accountability of the program.
• Ensures that client documents are updated and signed-off and secured in a confidential manner.
• Participates in operational, quality improvement and risk management planning and monitoring processes.
• Complies with health and safety policies and facilitates promoting a safe work environment free of health and safety hazards.
• Provides cross-program coverage, scheduling coverage, weekend coverage and after-hours coverage, as necessary.
• Performs accounts payable functions such as preparing billing and following up on issues related to overdue accounts.
• Ensures that program expenses are in line with allocated budgets.
• Ensures the anti-racism objectives and community development principles of the organization are achieved within the program.
• Represents the unit on internal staff or external committees as directed by the Manager.
• Responds to all emergency situations in accordance with program and unit policies.
• Supervise: 15-25 Personal Support Workers

• Bachelor of Social Work, Nursing, Gerontology or equivalent.
• Minimum of 2 years related experience in geriatric services, social work or mental health.
• Demonstrated experience working with high-risk seniors
• Experience staff in a unionized environment.
• Experience assessing, coordinating and evaluating service delivery for high/moderate risk seniors

• Strong assessment, clinical and intervention skills 

• Demonstrated skills in care coordination.
• Effective oral and written communication skills.
• Self-directed and independent, but also proven experience in working effectively as a team member in collaboration with other professionals. 
• Demonstrated interpersonal skills.
• Strong time management and organization skills.
• Demonstrated documentation skills.
• Ability to exercise good judgment and flexibility.
• Ability to work from a client-centered approach.
• Knowledge of issues affecting older adults and geriatric populations.
• Comprehensive understanding and knowledge of the health sector and related services.
• Excellent knowledge of community resources.
• Demonstrated computer skills (MS word, excel, Internet).
• The ability to use client information software (Alayacare) is an asset.
• Ability to communicate in a second language is an asset.

• Capable of fulfilling the physical and psychological demands of the job as per the attached Position Demands Analysis.  Accommodation for disabilities provided upon request.
• Familiar with the community sector, Assisted Living Framework and legislation e.g., Residential Tenancies Act

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.