Manager, Integrated Employment Services (2024-512-CP)

• Accountable for all contract deliverables and target achievement for assigned Integrated Employment Service contract(s) for the designated site(s) with the purpose of supporting the target number of highly-barrier jobseekers to obtain sustainable, quality employment.
• Accountable, as in #1 above, for other contract deliverables or functional responsibilities, as assigned, which may vary from site to site (e.g. administering Better Jobs Ontario or ODSP; managing a Practice Lead who serves all sites)
• Responsible for ensuring excellent client care and customer service for the end-to-end client journey for clients in the site caseload.
• Responsible for the budget and financial oversight for assigned ES Sites. Participating in monthly financial meeting with accounting and senior leadership team.
• Responsible for leadership, direct supervision, culture setting and professional development for all assigned staff, including employment counselling professionals (e.g. job coaches, job developers, client care specialists) administrative staff, students and volunteers.
• Responsible for creating a safe and inclusive context for staff wellbeing, empowerment, professional development and morale.
• Operational duties include selecting and hiring staff, overseeing all staff tasks, tracking attendance, logging hours in the payroll system (ADP), approving leave requests, conducting performance evaluations as well as monitoring and authorizing expenditures for client supports, employer incentives and site expenses.
• Take the lead with completing funder reports.
• Leads in the development, updates, implementation, training and enforcement of all program policies and procedures as approved by the Senior Manager.
• Initiates and oversees site-specific outreach and promotion activities to ensure client traffic/volume needed to meet participant targets. Contributes to the joint outreach and promotion activities with other Employment Services sites. Actively supports other sites with redistribution of client flow where there is excess volume or as directed to support program-wide objectives.
• Accountable for site operations as the designated site supervisor. This includes, but is not limited to: Monitor the client and visitor experience and take responsive actions to ensure high levels of customer service (e.g. responsiveness and friendliness of staff, wait times, process adherence, front desk operations, Resource & Information area operations)
• In collaboration with the rest of the Integrated Employment Services Team and other employment related programs at WoodGreen, support relationships with employers, directly and indirectly, for the best possible employment outcomes for clients in caseload
• Facilitate partnerships among community service providers (internal and external) and encourage the development of collaborations that may benefit or enhance programming.
• Monitor and document outcomes of all activities, and report to the Senior Manager on a regular basis. Prepare and/or contribute to statistical and narrative reports and analyze data, adjusting operational strategies to align service delivery approach and operations to achieve funder and organizational expectations.

• Bachelor’s degree in human resources, Project Management, Social Services and/or a related field.
• 3+ years direct work experience in the Employment Ontario Employment Services program in a leadership role or comparable, with high levels of skill in all aspects of service delivery and systems.
• Demonstrated experience in staff leadership and coaching, plus a history of individual target achievement.
• Knowledge of labour market trends, especially related to employment of vulnerable populations including youth, newcomers, OW/ODSP recipients, and long-time unemployed population.
• Excellent interpersonal skills, verbal and written communication skills.
• Excellent organizational and time management skills and strong attention to detail.
• Strong computer literacy, including Microsoft Office suite and database application, online learning, online job search, online research, building an online presence (e.g. with LinkedIn), networking and community building online.

• Highly ethical, compassionate and purpose driven with an overarching desire to support client success toward employment, staff empowerment and system wide improvement in effective service delivery.
• A strong sense of personal accountability for achieving funded outcomes and effectiveness in mobilizing teams to meet expectations.
• Confidence and initiative to resolve issues, complaints and conflicts.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.