• Undertake needs assessments and develop case plans with individuals in the program.
• Provide comprehensive case management services; assessment, personal goal setting, short and long-term planning, informal counselling, instrumental/practical assistance, follow-up supports, crisis intervention, care/service co-ordination, case conferencing, and referrals.
• Assist tenants with mental health issues by providing a variety of day-today physical, emotional and social supports, life skills assistance, information and resources.
• Identify and address mental health issues connecting them with primary care and other needed resources and support them to utilize informal and formal support networks appropriately.
• Work closely with staff and clients on strategies that support clients with substance use and mental health issues to maintain their housing and advocate on behalf of clients when required.
• When required, accompany clients to offsite medical appointments, and any other community-based services and provide emotional and logistical support to clients during offsite visits, ensuring they understand appointment details, advocate for their needs, and stay engaged throughout the process
• Link clients to various community resources and facilitate appropriate referrals to other community support services when required.
• Ensure the coordination of services and a “continuum of care”.
• Liaise, consult, and collaborate with other program area staff and service providers.
• Monitor the housing challenges and ability of each resident to adhere to the policies and protocols and develop a team strategy for intervention when problems occur in accordance with housing first and eviction prevention principles.
• Complete statistics/reports and maintain all records regarding program/activity enrollment.
• Ensure that the anti-racism objectives and community development principles of the organization are achieved in the program.
• Gather statistical and narrative information required for the Service and organization. • Participate in ongoing training and education.
• Participate in regular supervisory sessions and annual performance appraisals.
• Might be exposed to second-hand smoke, behavioral & cognitive outbursts, death, dying, drug use, pest-related concerns etc.
• Carry out relevant tasks as directed by Supervisor, Manager, and Director.

• Bachelor’s degree in Social Work, or a related discipline.
• 3+ years related experience in mental health and harm reduction, housing help, and working with those who have experienced homelessness.
• Proven ability in case management, informal counselling, and crisis intervention.
• Strong housing help skills and ability to support individuals to incorporate a harm reduction strategy in obtaining and maintaining their housing.
• Proven ability to minimize barriers through service delivery for low income individuals with mental health and substance use issues

• Work effectively in a team and in collaboration with other community professionals.
• Able to work independently with minimal supervision.
• Exercise good judgment, flexibility, creativity, and sensitivity to changing needs.
• Ability to develop, implement, and evaluate community needs and follow up programs.
• Interpersonal skills, both verbal and written, and ability to facilitate workshops/presentations.
• Demonstrated information and referral skills; effectively link client to supportive services.
• Ability to work from a client-centered approach with strong assessment skills.
• Understanding and knowledge of the health sector and its related services.
• Excellent knowledge of community resources.
• Demonstrated ability to follow policies, procedures, and adhere to legislation.
• A thorough understanding of clinical practices and care models.
• Applied computer skills (MS word, excel, and Internet, case management software, Pirouette)
• Ability to work weekends, statutory holidays on an exceptional basis, where and if applicable
• Might work in environments where there are pests, where clients use substances, wherein clients have incontinence issues.
• Clients may exhibit responsive behaviours including profanities and expletives.
• Able to lift 40lbs.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.