• Administer Rent‑Geared‑to‑Income (RGI) housing in compliance with the Housing Services Act, including annual income reviews, ongoing calculations, and required tenant notifications.
• Manage tenant intake and onboarding, including background checks, lease generation, move‑ins, and orientation to housing policies, rights, and responsibilities.
• Oversee rent collection and arrears management, establish repayment plans, and prepare or follow up on Landlord and Tenant Board (LTB) notices as required.
• Use a case management and eviction‑prevention approach to support tenants in maintaining housing stability, addressing barriers through referrals, case conferencing, and coordinated supports.
• Provide tenants with clear, accessible information regarding their rights and responsibilities under the Residential Tenancies Act, Ministry of Housing requirements, and organizational policies.
• Facilitate tenant engagement and leadership, supporting participation in building governance, community standards, and shared decision‑making within a tenant‑directed management model.
• Mediate conflict and crisis situations, addressing tenancy‑related concerns with a trauma‑informed, culturally responsive, and human‑rights‑based approach.
• Develop and support community‑building initiatives that foster inclusion, connection, empowerment, and positive relationships among residents from diverse backgrounds.
• Act as a service broker and liaison, connecting tenants (with consent) to internal and external supports and strengthening collaboration with community partners and service providers.
• Maintain accurate case notes, documentation, and reporting, monitoring tenant needs and communicating emerging issues and trends to management.

• Coordinate with building services, contractors, and third parties to ensure safe, well‑maintained housing, including unit inspections, work orders, and follow‑up communication with tenants and staff.
• Educate tenants on preventative and basic maintenance expectations, supporting shared accountability for unit upkeep.
• Serve as an on‑site point of contact for contractors and partners accessing housing sites.
• Carry out administrative and financial record‑keeping related to housing operations, maintenance, tenants, and community development.
• Prepare reports, updates, and documentation for management, leadership, and funders as required.
• Uphold confidentiality and privacy standards related to tenant information and financial matters.
• Work collaboratively as part of a multidisciplinary team, contributing to a respectful, inclusive, and supportive workplace culture.
• Participate in supervision, staff meetings, committees, and ongoing training, supporting professional growth and organizational learning.
• Advance anti‑racism, equity, and community development principles in daily practice, ensuring services are responsive to diverse communities.
• Perform other related duties in support of program and organizational objectives.

• Bachelor’s Degree in Social Services, or a related field.
• 2+ years of experience in social services with supporting individuals who have history of street involvement and/or individuals with low income.
• Understanding of the Residential Tenancies Act, the Housing Services Act, Ontario Human Rights Code, and Accessibility for Ontarians with Disabilities Act.
• Property management experience including lease administration, rent collection, and unit turnover management.
• Experience with group facilitation and an understanding of group dynamics.

• Knowledge and experience working with women who have experienced violence, addictions, abuse and/or homelessness.  
• Knowledge of issues faced by newcomers to Canada. 
• Knowledge of client centered, feminist, and anti-oppressive frame works.
• Experience in conflict resolution, crisis response, intervention, de-escalation, advocacy, and negotiation skills.
• Knowledge of community resources to support low-income individuals, individuals with a history of mental health or addictions, and individuals with a history of trauma.
• Demonstrate cultural competency with ability to communicate clearly with individuals from diverse ethno-cultural backgrounds and levels of abilities.
• Ability to work collaboratively and individually, to multi-task, organize, and prioritize efficiently.
• Strong interview, assessment, analytical and problem-solving skills.
• Excellent verbal and written communication skills.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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