Supervisor, Performance and Quality Improvement IES (2025-532-CP)

• Champion quality and compliance by aligning service delivery with IES performance standards and funder expectations.
• Drive operational efficiency through improved processes, accurate reporting, and data-informed decision-making.
• Lead initiatives for consistency and scalability, leveraging technology to enhance accountability and outcomes.

• Monitor program and site-level performance using Power BI dashboards and reporting tools.
• Analyze key indicators (intake, service delivery, employment outcomes, retention milestones, STAR ratings) to identify trends, risks, and opportunities.
• Prepare reports, dashboards, and briefing materials to support data-driven decisions and performance coaching.
• Share best practices from high-performing sites and update policies, manuals, and training resources.
• Coordinate performance improvement projects across teams for consistency and scalability.

• Manage financial reconciliation for vendors and client supports, ensuring accurate coding and compliance.
• Process payments, reconcile documentation, and oversee program credit card approvals and controls.
• Coordinate and submit Employment Related Financial Support claims, including attestations and reimbursement packages.
• Maintain quality assurance and compliance throughout financial processes.

• Organize meetings, agendas, logistics, and follow-up for cross-site initiatives and Senior Manager support.
• Maintain trackers, issue logs, and progress reports for operational priorities and improvement projects.
• Oversee project workplans and milestone tracking to ensure timely delivery.

• Ensure alignment with Integrated Employment Service Guidelines and agreements.
• Consolidate and maintain program policies, workflows, and service standards with version control and compliance tracking.
• Lead updates, dissemination, and training sessions when procedures change.

• Track probation periods, performance review deadlines, and disciplinary documentation with strict confidentiality.
• Coordinate marketing and operational activities across sites, including materials, signage, and vendor interactions.
• Foster collaboration and continuous improvement by working closely with internal teams and stakeholders.

• Partner with the Project Management Office, Digital Transformation Office, Performance-Based Funding, Career Success team, and other internal stakeholders to advance joint initiatives.
• Support internal working sessions, develop guidance documents, and lead training and follow-up activities.
• Foster a culture of continuous improvement, collaboration, accountability, and learning.
• Demonstrate commitment to equity, community development principles, trauma-informed practice, and inclusive engagement.
• Perform other related duties as assigned.

• Post-secondary degree or diploma in business administration, public administration, analytics, social services, project management or a related discipline preferred.
• Minimum 3–5 years’ experience in data analysis, program administration, research, operations support, or performance reporting—ideally in a human services or employment services environment.
• Experience working with sensitive personnel information, finance processes, and operational reporting.

• Demonstrated experience extracting, analyzing, and interpreting data to support decision-making.
• Strong Excel and Power BI literacy with ability to manipulate, segment, filter, and present data.
• Familiarity and experience with the EOIS CaMS system and WCG’s FFAI case management system would be an asset.
• Proficiency in administrative coordination, scheduling, agenda preparation, minute-taking, and action tracking.
• Experience with performance measurement, quality assurance, forecasting, or root-cause diagnostics.
• Demonstrated skill in processing payments, reconciling accounts, and preparing financial claims packages.
• Excellent written communication skills, including ability to prepare reports, procedures, and presentations.
• Proven ability to work collaboratively across teams and functions.
• Analytical problem-solver with strong judgement and initiative.
• Experience coordinating working sessions, follow-ups, procedural roll-outs, and training.
• Ability to manage confidential information with discretion and respect.
• Ability to support culturally diverse and traditionally marginalized populations through respectful, trauma-informed practice.
• Understanding of employment services, labour market issues, client journeys and service barriers is an asset.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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