Crisis Worker (2024-188-CC)

• Participate in crisis shifts; going out to visit clients in their homes or other community locations with a partner.
• Assist with providing preliminary assessment of risk in crisis situations.
• Assess client needs, develop and initiate service plans with short and long term objectives.
• Provide service navigation and coordination, assessment, and supportive counseling,
• Assist clients to access acute care and emergency services when appropriate, and help facilitate client discharges from local emergency departments.
• When appropriate, connect caregivers or others in the seniors’ homes with appropriate resources in the community.
• Carry out service documentation requirements in a timely (same day) and professional manner.
• Work with other team members and the partner agencies to develop and implement strategies which reduce client/caregiver dependencies on acute care and emergency departments.
• Gather statistical and narrative information required for the program and organization.
• Work flexible hours based on the needs of the clients, their caregiver, and the service.
• Support team members and students
• Ensure that anti-oppression, anti-racist, trauma-informed, community development, and harm reduction principles are achieved in the program.
• Participate in ongoing training and education when appropriate.
• Perform other related duties as required.

• BSW or a related undergraduate degree.
• Registration in good standing with the Ontario College of Social Workers and Social Service Workers or College of Registered Psychotherapists of Ontario or an equivalent.
• 2+ years’ experience in crisis support, intervention, conflict mediation, and supporting seniors with mental health and substance use issues from a recovery and harm reduction approach.

• Ability in case management and supportive counselling with strong assessment skills.
• Demonstrated interpersonal skills, excellent verbal and written communications skills.
• Ability to carry out service documentation requirements in a timely and professional manner.
• Demonstrated information and referral skills and the ability to link clients to supportive services.
• Self-directed and independent, but also experienced in working effectively as a member of multi-disciplinary team.
• Proven ability to minimize barriers through service delivery for low-income individuals with mental health and substance abuse issues.
• Ability to work from a client-centered approach.
• Knowledge of issues affecting older adults, geriatric populations, the health sector, community resources, and related services.
• Demonstrated ability to follow policies, procedures, and adhere to legislation.
• Understanding of clinical practices and care models.
• Ability to exercise good judgment, flexibility, and contribute to the effective functioning of a multi-disciplinary interagency Crisis Service focused on older adults.
• Applied computer skills (MS word, excel, and Internet).
• Ability to use case management software is an asset (Pirouette).
• Ability to communicate in another language is an asset.

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