• Support the coordination, development, and delivery of in-person and virtual Financial Empowerment training on topics such as benefits navigation, budgeting, understanding credit, debt management, and scam/fraud prevention. Assist in developing self-serve learning materials, facilitator guides, and training recordings for ongoing use by staff, volunteers, and community participants. 
• Ensure training materials and presentations translate financial concepts into clear, practical, and plain-language information that is engaging and accessible for diverse audiences.
• Conduct independent literature scans and research using publicly accessible and reputable sources, including government websites, financial institutions, and sector resources, to ensure training content and reference materials remain accurate, current, and evidence-informed.
• Collaborate with Financial Empowerment staff, management, volunteers, and community partners to support the identification of training needs, emerging service trends, and opportunities to strengthen service consistency and quality.
• Assist in developing new training content and educational resources in response to emerging community needs, changes in financial systems or benefits programs, and identified service gaps.
• Review, update, and refresh existing training materials and workshop content to ensure clarity, accessibility, quality, and consistency across Financial Empowerment services.
• Maintain and organize the online repository of training resources, reference materials, workshop content, session recordings, and self-serve learning tools for staff, volunteers, and external professionals.
• Deliver onboarding and training sessions for new staff, volunteers, students, and community members, and facilitate workshops as required. As needed, support the orientation, training, scheduling and coordination of volunteers who assist with Financial Empowerment workshop delivery.
• Create and administer client and participant feedback and evaluation tools (e.g., surveys and workshop evaluations) to assess participant experience, learning outcomes, and service effectiveness.
• Review evaluation findings and frontline feedback to support ongoing improvements to training materials, workshops, and service approaches.
• Liaise with external organizations (e.g., government offices, financial institutions, sector organizations) to obtain updated information, specialized content, and relevant training resources.
• Develop promotional and outreach materials to increase awareness of training opportunities and participation.  Conduct community outreach with key stakeholders to build/maintain partnerships, distribute outreach materials and promote the opportunities.
• Serve as the primary point of contact for workshop coordination and communication, including responding to inquiries, determining workshop goals, participant needs, confirming logistics, and ensuring timely follow-up with requestors and facilitators.
• Present workshop requests to Financial Empowerment leadership to support decisions regarding workshop scope, staffing, scheduling, and delivery approach.
• Monitor and coordinate workshop scheduling to ensure facilitators are secured, materials are prepared, and all workshop-related logistics are completed.
• Coordinate and support accessibility accommodations for training sessions, including arranging live language interpretation services and adapting training approaches or materials to reduce participation barriers for diverse community members.
• Provide logistical support for virtual and in-person training sessions, including space booking, technology setup, ordering and managing food/refreshments, and preparation of training materials.
• Responsible for maintaining the confidentiality of any information related to the organization, units, programs, staff, and clients, which the duties of the position provide access to.
• Participate in regular supervisory sessions, staff and unit meetings
• Carry out additional duties as identified from time to time by the Operations Manager, Financial Empowerment.

• Post-secondary education in Adult Education, Community Development, Social Work, Human Resources or a related field.
• Minimum 1-2 years of experience in training coordination or facilitation in a non-profit or community-based setting.
• Strong group facilitation skills and familiarity with adult learning principles, including the ability to create engaging and accessible educational content for diverse adult learners.
• Demonstrated understanding of the systemic barriers experienced by low-income and other vulnerable populations, including newcomer, racialized, and marginalized communities.
• Strong understanding of trauma-informed, culturally responsive, and client-centered approaches to adult learning and community service delivery.
• Proficiency using digital tools (Zoom, MS Teams, Google Workspace) and learning platforms, and modifying teaching strategies for each platform.
• Strong graphic design and presentation development skills using tools such as Canva and PowerPoint, with the ability to create polished, visually engaging, and accessible learning materials that align with organizational branding standards and support effective adult learning for diverse audiences.
• Ability to present ideas in user-friendly language.

• Excellent interpersonal, communication, and organizational skills.
• Ability to work effectively in a fast-paced and evolving environment with changing priorities, while demonstrating initiative, strong independent work habits.
• Ability to manage multiple projects and timelines.
• Ability to collaborate effectively with subject matter experts and translate complex information into practical, user-friendly training content, with openness to feedback.
• Highly self-motivated and directed.
• Considerable knowledge and/or experience working with barriered populations.
• Experience developing and delivering curriculum for job seekers in a social services environment.
• Fluency in a language other than English.
• Familiarity with community-based financial empowerment programming and service delivery.
• Experience supporting multilingual or accessibility-informed training environments, including coordination of interpretation supports.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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