Available Position (Company name withheld)

• Provide comprehensive case management services: assessment, personal goal setting through the development of Case Plans, short/long-term planning, informal counselling, follow up support, crisis intervention, service co-ordination, case conferencing, and referrals.
• Undertake needs assessments and develop case plans with individuals in the program.
• Assist tenants with mental health issues by providing a variety of day-today physical, emotional, and social supports, life skills assistance, information, and resources.
• Identify and address mental health issues connecting them with primary care and other needed resources and support them to utilize informal and formal support networks appropriately.
• Work closely with staff and clients on strategies that support clients with substance use and mental health issues to maintain their housing and advocate on behalf of clients when required.
• When required, accompany clients to offsite medical appointments, and any other community-based services and provide emotional and logistical support to clients during offsite visits, ensuring they understand appointment details, advocate for their needs, and stay engaged throughout the process.
• Link clients to various community resources and facilitate appropriate referrals to other community support services when required.
• Ensure the coordination of services and a “continuum of care”.
• Liaise, consult, and collaborate with other program area staff and service providers.
• Monitor the housing challenges and ability of each resident to adhere to the policies and protocols and develop a team strategy for intervention when problems occur in accordance with housing first and eviction prevention principles.
• Complete statistics/reports and maintain all records regarding program/activity enrollment.
• Ensure that the anti-racism objectives and community development principles of the organization are achieved in the program.
• Gather statistical and narrative information required for the Service and organization.
• Might be exposed to second-hand smoke, behavioral & cognitive outbursts, death, dying, drug use, pest-related concerns etc.

• Bachelor’s degree in Social Work or a related discipline.
• 3+ years related experience in mental health and harm reduction, housing help, and working with those who have experienced homelessness.
• Experience working effectively in a team in collaboration with other community professionals.
• Proven ability in case management, informal counselling, and crisis intervention.

• Strong housing help skills and ability to support individuals to incorporate a harm reduction strategy in obtaining and maintaining their housing.
• Able to work independently with minimal supervision.
• Ability to exercise good judgment, flexibility, creativity, and sensitivity to changing needs.
• Proven ability to minimize barriers through service delivery for low-income individuals with mental health and substance use issues.
• Strong assessment skills.
• Demonstrated ability to develop, implement, and evaluate community needs and follow up programs.
• Demonstrated interpersonal skills.
• Excellent verbal and written communications skills.
• Demonstrated information and referral skills; and ability to effectively link client to supportive services.
• Ability to work from a client-centered approach.
• Comprehensive understanding and knowledge of the health sector and its related services.
• Excellent knowledge of community resources.
• Demonstrated ability to follow policies, procedures, and adhere to legislation.
• A thorough understanding of clinical practices and care models.
• Ability to exercise good judgment, flexibility, and contribute to the effective functioning of a clients.
• Proven ability to facilitate presentations and workshops.
• Applied computer skills (MS word, excel, and Internet).
• Ability to use case management software is an asset (Pirouette).
• Ability to work weekends, statutory holidays on an exceptional basis, where and if applicable
• Might work in environments where there are pests.
• Might work in environments where clients use substances.
• Might work in environments wherein clients have incontinence issues.
• Clients may exhibit responsive behaviours including profanities and expletives.
• Able to lift 40lbs.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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