Crisis Specialist (2024-439-CC)

• Participate in crisis shifts; visit clients in their homes or community locations with a partner.
• Assess client needs, develop and implement service plans with short and long term objectives.
• Assist clients to access acute care and emergency services when appropriate, and help facilitate client discharges from local emergency departments.
• Monitor clients, identifying additional needs, and reactivating supports, when warranted.          
• Liaise with convalescent care, transitional care, acute care, emergency departments, rehabilitation centres, and complex continuing care to ensure that clients who have been hospitalized have appropriate follow-up services.
• Refer clients and caregivers to a range of community resources, including meals, drop-in centres, social recreational programs, clothing exchanges, etc.
• Carry out service documentation requirements in a timely and professional manner.
• Work with other team members and the partner agencies to develop and implement strategies which reduce client/caregiver dependencies on acute care and emergency departments.
• Gather statistical and narrative information required for the program and organization.
• Support team members and students and participate in team meetings
• Ensure that anti-oppression, community development, and harm reduction principles are achieved in the program.
• Participate in regular supervisory sessions and annual performance appraisals with the program manager.
• Participate in ongoing training and education when appropriate.
• Perform other related duties as required.

• Masters of Social Work or post-graduate degree in relevant field MSW or Post-Graduate degree in a related area with 2+ years of extensive crisis/complex seniors experience or BSW with 5+ years of extensive crisis/complex/seniors’ experience

• Registration in good standing with the Ontario College of Social workers and Social Service Workers or another relevant regulatory body in Ontario (e.g. CPRO or COTO).   
• Requires related experience in crisis support and demonstrated experience working with complex seniors

• Experience in crisis support/intervention.
• Demonstrated experience in crisis support/intervention.
• Demonstrated experience supporting seniors with mental health and substance use issues from a recovery and harm reduction approach
• Proven ability in case management and supportive counseling skills
• Strong assessment skills.
• Demonstrated interpersonal skills.
• Excellent verbal and written communications skills.
• Demonstrated information and referral skills; and ability to effectively link client to supportive services.
• Self-directed and independent, but also experienced in working effectively as a member of multi-disciplinary team, which includes internal and external stakeholders.
• Proven ability to minimize barriers through service delivery for low income individuals with mental health and substance abuse issues
• Ability to work from a client-centered approach.
• Knowledge of issues affecting older adults and geriatric populations
• Knowledge of the health sector and its related services.
• Knowledge of community resources.
• Demonstrated ability to follow policies, procedures, and adhere to legislation.
• Understanding of clinical practices and care models.
• Ability to exercise good judgment, flexibility, and contribute to the effective functioning of a multi-disciplinary interagency Crisis Service focused of older adults.
• Applied computer skills (MS word, excel, and Internet).
• Ability to use case management software is an asset (Pirouette).
• Ability to communicate in another language is an asset.
• Ability to work weekends, statutory holidays as required.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.