• Build rapport and an emotionally supportive context for each client to feel trusting, engage readily in the job search process, and believe in their own success to obtain employment. Help clients build their motivation and confidence.
• Ensure clients understand the Integrated Employment Services approach and the value of services provided, particularly retention support.
• Create equity in all aspects of service delivery, striving for inclusion and equitable outcomes for all jobseekers who come to WoodGreen.
• Collaborate as a team with the other Employment Consultants–ITP and the Practice Lead for Newcomer Employment to develop and deliver employment workshops tailored to the needs of internationally trained professionals and coordinate mentorship opportunities for clients.  
• Manage a caseload of jobseekers, in various stages of job readiness. Using excellent time management and efficiency, effective appointment planning, client assignments, and group activities, move clients toward employment with pace and urgency.
• Maintain accountability for monthly individual intake and employed targets.
• Offer a variety of workshops or training activities, using different formats (e.g., one-on-one, group event, virtual, online learning platform, etc.) that support with learning about and navigating the Canadian labour market, employment standards act, and workplace culture.
• Compassionately and effectively administer the Province of Ontario’s Common Assessment Tool and intake clients into the Integrated Employment Services program.
• Through a series of primarily in-person individualized client appointments and group activities, help move the client to employment by following the Integrated Employment Services Guidelines as prepared by WCG as well as WoodGreen’s standard operating procedures.
• Coordinate and/or directly deliver services, at varying levels based on need, as specified in the WCG Integrated Employment Services Guidelines related to the Newcomer inclusion group.
• Demonstrate excellent customer service and skills in the delivery of client activities, particularly: developing an employment action plan, needs assessment, goal setting, resume and cover letter development, applying for positions, interview prep, online job search, working on personal presentation including positive body language.     
• Directly engage with employers on behalf of clients to confirm open positions, understand job needs, advocate for clients, set interviews, etc.
• Collaborate with social assistance caseworkers to coordinate the appropriate life stabilization services for OW/ODSP clients per WCG guidelines and WoodGreen procedures.
• As needed, sit with and support clients as they use onsite computers for labour market research, resume development, job searching, interview practice, etc.
• In an efficient and prompt manner, complete all documentation and data entry per funders’ requirements and WoodGreen standard operating procedures (e.g. client notes, data entry, referrals, updating forms).
• Work collaboratively as a team with Job Developers and Career Success Coaches to ensure effective case management and achieve positive outcomes for each jobseeker.
• Collaborate effectively with the WoodGreen’s appointment booking team, Settlement Counsellors, Financial Empowerment Counsellors, volunteers and students, and other WoodGreen teams and staff for a smooth and positive client journey that best meets the clients’ needs.
• Provide customer service support at the front desk, engage in outreach activities.
• Participate in and complete upgrading training and education as required by WoodGreen.
• Participate in regular supervisory sessions with the manager.
• Perform other duties as assigned.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.