Case Manager (2025-202-CC)

Toronto, ON, Canada
Full Time
Community Care
Experienced
Competition: (2025-202-CC)Case Manager (2025-202-CC)
Employment Type:Permanent Full-Time, Bargaining Unit (1 Vacancy)
Work Hours:35 hours/week, Monday to Friday 9 am - 5 pm
Work Setting:
Salary:		Exclusively Onsite at 800 Vaughan Road
External Rate – G7: $54,097.76
Internal Rate – G8: $55,201.79
Application Deadline:April 01, 2025, by 11:59 pm

Who We Are
A United Way Anchor Agency, WoodGreen combines significant scale and a proven track record with an entrepreneurial mindset, continuously seeking and developing innovative solutions to critical social needs.

Now in our 85th year, we are one of the largest social service agencies in Toronto, serving 37,000 people each year.  We’re a group of diverse individuals who value respect, excellence, compassion, integrity, and team work. 

Visit www.woodgreen.org to learn more about who we are and what we do.
 
Program Overview – Supportive Housing, Community Care
The Supportive Housing Program provides housing for seniors who have been street involved, experiencing mental health and/or addictions issues. The program provides onsite psychosocial, primary care supports and services including: intensive case management; harm reduction and addiction supports; therapeutic and supportive counseling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support. 
 
What You Will Do
  • Provide comprehensive case management services: assessment, personal goal setting through the development of Case Plans, short/long-term planning, informal counselling, follow up support, crisis intervention, service co-ordination, case conferencing, and referrals.
  • Undertake needs assessments and develop case plans with individuals in the program
  • Assist tenants with mental health issues by providing a variety of day-today physical, emotional and social supports, life skills assistance, information and resources.
  • Identify and address mental health issues connecting them with primary care and other needed resources and support them to utilize informal and formal support networks appropriately.
  • Work closely with staff and clients on strategies that support clients with substance use and mental health issues to maintain their housing and advocate on behalf of clients when required.
  • Link clients to various community resources and facilitate appropriate referrals to other community support services when required.
  • Ensure the coordination of services and a “continuum of care”.
  • Liaise, consult, and collaborate with other program area staff and service providers.
  • Monitor the housing challenges and ability of each resident to adhere to the policies and protocols and develop a team strategy for intervention when problems occur in accordance with housing first and eviction prevention principles.
  • Complete statistics/reports and maintain all records regarding program/activity enrollment.
  • Ensure that the anti-racism objectives and community development principles of the organization are achieved in the program.
  • Gather statistical and narrative information required for the Service and organization.
  • Participate in ongoing training and education.
  • Participate in regular supervisory sessions and annual performance appraisals.
  • Might be exposed to second-hand smoke, behavioral & cognitive outbursts, death, dying, drug use, pest-related concerns etc.
  • Carry out relevant tasks as directed by Supervisor, Manager, and Director
 
What You Bring to the Team
  • Bachelor’s degree in Social Work or a related discipline.
  • 3+ years related experience in mental health and harm reduction, housing help, and working with those who have experienced homelessness.
  • Effective September 7, 2021, all newly hired employees will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e. Medical exemption).
 
What Will Set You Apart
  • Working effectively in a team/with other community professionals and independently.
  • Ability in case management, informal counselling, crisis intervention, and assessment.
  • Strong housing help skills and ability to support individuals to incorporate a harm reduction strategy in obtaining and maintaining their housing.
  • Ability to exercise good judgment, flexibility, creativity, and sensitivity to changing needs.
  • Ability to minimize barriers through service delivery for low income individuals with mental health and substance use issues.
  • Ability to develop, implement and evaluate community needs and follow up programs.
  • Demonstrated interpersonal, verbal, and written communications skills.
  • Demonstrated information and referral skills; and ability to effectively link client to supportive services.
  • Ability to work from a client-centered approach.
  • Knowledge of the health sector, its related services, and community resources.
  • Ability to follow policies, procedures, and adhere to legislation.
  • A thorough understanding of clinical practices and care models.
  • Proven ability to facilitate presentations and workshops.
  • Applied computer skills (MS word, excel, and Internet).
  • Ability to use case management software is an asset (Pirouette).

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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