Senior Manager, Newcomer Language Services (2026-102-CP)

• Develop and oversee language instruction programs tailored to the needs of newcomers, including language proficiency assessments, curriculum design/lesson plan, and course materials.
• Prepare annual operating plans, work plans to expand services, enhance effectiveness of the program, and build efficiency and innovation in the language services for newcomers to Canada.
• Support new business development opportunities to achieve the department’s objectives.
• Collaborate with community organizations, sector agencies, and other stakeholders to ensure program alignment with funder and sectoral policies and newcomer integration goals.
• Prepare funder and internal reports.
• Prepare statistical and narrative reports for assigned sites to demonstrate quantity and quality of services.  Analyze data and make adjustments to operational strategies to align services offering to achieve funder and organization expectations.
• Represent the organization at sectoral networks & partnerships to build localized collaboratives addressing gaps and opportunities in service delivery.  
• Apply ongoing research to identify trends and opportunities that inform strategy implementation, relationship building and outreach objectives.
• Collaborate with and supports other management colleagues internally and across teams to develop service integration strategies to prioritize language training initiatives. 
• Manage program budget and report significant variance and proposes adjustments to budget allocations to address surpluses or deficits. 
• Stay informed about current trends and best practices in language instruction and incorporate them into program development.
• Support the Director in improving operational procedures and conducts audits of client services and case notes to ensure staff compliance with professional and organizational standards.
• Take lead in conceiving and or managing any strategic projects that are related to enhance language learning and contribute to employment pathways of newcomer clients.
• Recruit, hire, train, mentor, direct and supervise a team of language instructors, support staff, and volunteers to enhance their performance outcomes, teaching skills and cultural sensitivity.
• Participate in quality improvement initiatives and implement continuous improvement strategies to enhance program quality and outcomes.
• Procure and maintain educational materials, technology, and resources necessary for effective language instruction.
• Foster a welcoming and inclusive learning environment that encourages student participation and engagement.
• Support the team to address student concerns and help newcomers overcome any barriers to achieve their language learning goals.
• Have overall accountability of ensuring Care for Newcomer Children (CNC) program follows the requirements of Children Monitoring and Assistance Services (CMAS).
• Support Supervisor to carry out operation, regular audit on CNC curriculum plans, activities and children attendance.
• Support with overall accountability of ensuring Enhanced Language Training (ELT), Community Connections, and CNC program achieve their goals, objectives and Performance Indicators.
• Expand partnership network, maintain regular relationships with LINC Centers, CMAS and other agencies, Local Immigration Partnerships (LIPs), maintain and collaborate with local community organizations and various partners to expand program reach and resources for newcomers.
• Prepare regular reports and share program and staff performance metrics with team, individual staff, senior management and stakeholders as appropriate.
• Abide by the anti-racism, anti-oppression objectives and community development principles of the organization.
• Participate in regular supervisory sessions.

• Master's degree in Education, Adult Education, Linguistics.
• TESOL (Teaching English to Speakers of Other Languages) Certificate.
• 5+ years of experience teaching and managing Language Instruction to Newcomers to Canada

• Understanding of language instruction, program management, and a commitment to fostering inclusivity and cultural sensitivity.
• Knowledge and experience in ESL curriculum planning and Canadian Language Benchmarks.
• Strong leadership and team management skills, especially in a unionized environment.
• Knowledge of adult education principles and teaching methodologies.
• Demonstrated skills of communicating with community partners and external organizations.
• Experience in program planning and evaluation.
• Excellent communication, interpersonal, and cross-cultural skills.
• Strong organizational and problem-solving abilities.
• Knowledge of Canadian immigration policies and multiculturalism.
• Ability to work collaboratively with diverse stakeholders.
• Proficiency in multiple languages is an asset.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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